EFI Equipment & Parts, INC. RETURN POLICY
EFI Equipment & Parts accepts returns on all products in new and resalable condition within 2 months of purchase date. All products returned must be pre-approved with a Return Goods Authorization number (RGA #) which can be obtained by calling (570) 624-9383 or email firstname.lastname@example.org. Returns must be clearly marked with the RGA# on the shipping label and a copy of the original invoice/packing slip must be included.
RGA Authorized Return Address will be given with the approved RGA #
All returned products must be in resalable condition and are subject to a restocking fee. Merchandise received up to 30 days of invoice date – 5%. Merchandise received 60 days 10%. Once received, EFI has the discretion of qualifying products. Non qualifying products will be returned or scrapped per customers discretion. Orders returned without an RGA number will be subject to an additional 10% restocking fee in addition to other fees incurred. All returned products must be active selling products. We will not accept returns of inactive or discontinued products or special-order items. All returned products must be in new, sellable condition. We cannot accept returns on products that are damaged (e.g., rusty or dented) or previously used or installed. Customer is responsible for return shipping costs on returned or warranted products. EFI Equipment is not responsible for returned parts damaged in shipping or products returned without RGA #.